ORO Intranet – Digital Submission Platform
ORO Intranet is a digital platform designed to replace paper-based submission processes with an electronic system, enabling users to complete and submit complex forms online. The project focused on digitizing multi-party workflows, improving efficiency, and enhancing data accuracy through automated data collection and validation.
- Category UX Design, UI Design
- Company Official Receiver’s Office
- Industry Public Administration & Legal Services
- Launch Date August 2022
My Role & Contribution
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Led UX/UI design for a multi-user digital submission platform
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Defined information architecture for complex, multi-purpose forms
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Translated paper-based workflows into structured digital experiences
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Designed user flows for multiple stakeholder groups with different needs
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Collaborated with developers and stakeholders to align system requirements
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Contributed to improving data accuracy and submission efficiency
Problem
- The existing process relied heavily on paper-based submissions:
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Manual form filling led to delays and long processing times
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High risk of human error during data entry
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Data accuracy issues impacted downstream decision-making
- Key challenges included:
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Digitizing complex forms designed for multiple purposes
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Supporting different workflows across multiple stakeholder groups
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Creating a unified platform despite varying requirements
My Approach
I approached this as a digital transformation and workflow simplification problem.
- Key focus areas:
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Breaking down complex paper forms into structured digital inputs
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Aligning different user needs into a unified system
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Reducing cognitive load through step-by-step form experiences
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Using iterative design to validate and refine with user feedback
Solution
- Form Digitization:
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Transformed complex paper forms into structured digital formats
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Simplified multi-purpose forms into clearer, guided input flows
- Multi-User Experience:
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Tailored interfaces for different stakeholder groups
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Ensured each user type could efficiently complete submissions
- Automation & Validation:
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Introduced automated data validation to reduce input errors
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Implemented data processing logic to improve accuracy
- Workflow Support:
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Added notifications and reminders for submissions and deadlines
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Improved transparency in document status and review process
- Iterative Design:
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Refined prototypes based on continuous user feedback
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Adjusted flows and interfaces to better match real-world usage
Impact
- The new platform led to measurable improvements:
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40% reduction in design-to-development handoff time
- Additionally:
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Reduced reliance on paper-based processes
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Improved data accuracy and consistency
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Increased efficiency in submission and processing workflows
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Lowered risk of human error
Reflection
- This project reinforced the importance of:
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Treating form design as core product experience, not just UI
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Balancing flexibility with standardization in multi-user systems
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Designing for accuracy and efficiency in high-stakes workflows
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Using iteration to handle complexity and evolving requirements
