eSCM 2.0 - Fabric Ordering & Tracking Platform
eSCM 2.0 is an internal platform designed to support fabric ordering, order tracking, and order management across the organization. This project focused on building a user-friendly, data-driven platform to streamline daily operations and improve decision-making efficiency.
- Category UX Design, UI Design
- Company Esquel Group
- Industry Textile & Apparel Manufacturing
- Launch Date October 2019
My Role & Contribution
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Led UX/UI design for a data-heavy order management platform
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Defined information architecture for complex operational data
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Transformed manual and fragmented workflows into a unified system
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Designed user flows for ordering, tracking, and management processes
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Collaborated with stakeholders and developers to align system integration
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Contributed to improving usability, efficiency, and data visibility
Problem
- The platform faced several key challenges:
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No centralized system — users relied on multiple tools and manual processes
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Integration with existing systems was complex and fragmented
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Large volumes of data made it difficult for users to extract actionable insights
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Lack of real-time tracking reduced transparency in order status
- These issues resulted in:
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Inefficient workflows
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Delayed decision-making
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User frustration when navigating complex data
My Approach
I approached this as a data clarity and workflow optimization problem.
- Key focus areas:
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Simplifying complex data into clear, actionable interfaces
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Prioritizing key metrics for quick decision-making
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Reducing cognitive load in data-heavy environments
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Validating designs through usability testing and iteration
Solution
- Data Visualization & Clarity:
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Designed interfaces that highlight key metrics and relevant data
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Reduced information overload through prioritization and hierarchy
- Workflow Integration:
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Unified fragmented processes into a single platform
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Simplified ordering and tracking flows
- Real-Time Tracking:
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Introduced real-time updates and notifications
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Improved visibility of order status and progress
- Iterative Design:
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Used prototypes for usability testing
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Refined user experience based on feedback
Impact
- The new platform led to measurable improvements:
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60% improvement in operational efficiency
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20% reduction in reported user issues
- Additionally:
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Improved decision-making through better data visibility
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Reduced friction in daily workflows
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Increased transparency in order tracking
Reflection
- This project reinforced the importance of:
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Designing for data clarity in complex systems
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Prioritizing information to support decision-making
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Balancing system integration with usability
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Using iteration to refine data-heavy interfaces
